Privacy Policy
Last updated June 2026. Plain-English summary of what we collect and why.
Information We Collect
We collect the details you provide when you request a quote, book a service, or contact us, your name, address, email, phone number, and notes about your property. When you pay, card details are collected and tokenized directly by our payment processor (Stripe); we never see or store your full card number.
How We Use Your Information
To schedule and deliver your window-cleaning service, send confirmations and arrival texts, process payments, respond to inquiries, and, only if you opt in, share occasional maintenance reminders. We do not sell your personal information.
Payments & Stripe
Payments are processed by Stripe, Inc. Your card data is handled under Stripe's PCI-DSS-compliant systems. We retain only a payment reference, the amount, and the service it relates to.
Email & Communications
Transactional emails (confirmations, receipts, quotes) are sent via Resend on our behalf. You can opt out of non-essential messages at any time using the unsubscribe link.
Cookies & Analytics
We use minimal, privacy-respecting analytics to understand site usage and improve the experience. You can disable cookies in your browser without losing core functionality.
Your Rights
You may request access to, correction of, or deletion of your personal information at any time by emailing hello@phoenixrisingwindowcleaning.com. We respond to verified requests within 30 days.
Data Retention & Security
We keep service and payment records as required for accounting and warranty purposes, then securely delete them. We use industry-standard safeguards to protect your data.
Contact
Questions about this policy? Email hello@phoenixrisingwindowcleaning.com or call (602) 555-0147.